CategoryCustomer Service
Modules3 modules
FormatSelf-paced online
CertificationCPD Certified
What's Included
Telephone & Digital Etiquette
Professional communication across phone, email, and digital channels — tone, clarity, and response times.
Individual Skillshub modules included:
- ✓ Professional Telephone Communication
- ✓ Email and Written Communication Standards
- ✓ Digital Channels: Chat, Social Media, and Virtual Meetings