CategorySales Effectiveness
Modules11 modules
FormatSelf-paced online
CertificationCPD Certified
What's Included
Retail Sales
Customer service and selling skills for retail environments — from meet and greet through to closing the sale, merchandising, and complaint handling.
Individual Skillshub modules included:
- ✓ Meet and Greet: Making a Great First Impression
- ✓ Understanding the Retail Customer Journey
- ✓ Product Knowledge and Confident Selling
- ✓ Add-On Selling and Upselling Techniques
- ✓ Identifying Customer Needs Through Conversation
- ✓ Presenting Products and Demonstrating Value
- ✓ Handling Objections and Price Challenges in Retail
- ✓ Closing the Sale in a Retail Context
- ✓ Complaint Handling and Service Recovery
- ✓ Visual Merchandising and the Role of Environment
- ✓ Building Repeat Business and Customer Loyalty