CategoryCustomer Service
Modules4 modules
FormatSelf-paced online
CertificationCPD Certified
What's Included
Customer Service Excellence
The foundations of outstanding customer experience — from first contact to resolution and follow-through.
Individual Skillshub modules included:
- ✓ Understanding Customer Needs and Expectations
- ✓ Delivering Outstanding Service at Every Touchpoint
- ✓ Building Rapport and Long-Term Relationships
- ✓ Measuring and Improving Customer Satisfaction